Terms & Conditions

1. General Information

1. This website operates as an online platform for selling perfumes and fragrance-related products.
2. By placing an order, you confirm that you accept these Terms & Conditions.
3. We reserve the right to update, change, or modify these terms at any time without prior notice.
4. Continued use of the website after updates means you accept the revised terms.

2. Products

1. We offer original perfumes and fragrance products through our online store.
2. Product images shown on the website are for illustration purposes only.
3. Slight variations in packaging, bottle design, or color may occur due to manufacturer updates.
4. Product availability may change without notice depending on stock levels.

3. Pricing

1. All prices listed on the website are in PKR (Pakistani Rupees) unless otherwise stated.
2. We reserve the right to:
• Change prices at any time without prior notice.
• Correct pricing errors that may occur on the website.
3. If an incorrect price is displayed, we reserve the right to cancel the order.

4. Orders

1. When placing an order you agree that:
• The information provided is accurate and complete.
• You are authorized to use the payment method provided.
2. We reserve the right to cancel or refuse any order if:
• The product is out of stock.
• Incorrect pricing occurs.
• Fraudulent activity is suspected.

5. Payment Methods

1. We may offer the following payment options:
• Cash on Delivery (COD)
• Bank Transfer
• Online Payment Gateways
2. Orders requiring advance payment will only be processed after payment confirmation.

6. Shipping & Delivery

1. Delivery times depend on the customer's location.
2. Orders are usually processed within 1–3 business days.
3. Delivery may take longer during holidays or promotional periods.
4. We are not responsible for delays caused by courier services or external factors.

7. Returns & Exchanges

1. Due to the nature of perfume products, returns are only accepted if:
• The product is damaged during delivery.
• The wrong product was delivered.
2. Customers must report the issue within 24–48 hours of receiving the order.
3. The product must remain:
• Unused
• Sealed
• In original packaging

8. Intellectual Property

1. All website content including:
• Images
• Logos
• Product descriptions
• Design elements
2. These materials are the property of Rutba Scents and may not be copied, reused, or distributed without written permission.

9. Privacy Policy

1. Customer information such as name, phone number, and address is used only for order processing and delivery.
2. We do not sell or share customer data with third parties except for courier services required to complete delivery.
3. Your information is handled with reasonable security and confidentiality.

10. Limitation of Liability

1. We are not responsible for:
• Allergic reactions to fragrances
• Improper use of perfume products
• Delays caused by courier companies
2. Customers are advised to check product ingredients before use if they have sensitivities.

11. User Responsibilities

1. You agree not to misuse the website or attempt to disrupt its functionality.
2. You must not use the website for any illegal or unauthorized purpose.

12. Governing Law

1. These Terms & Conditions are governed by the laws of Pakistan.
2. Any disputes arising from website use will be handled under the jurisdiction of Pakistani courts.

13. Contact Information